Return Policy

We want you to to be happy with your new MoonGlo balloon work light products but if your project changes or something we sold you is not working the way you thought it would, please call us for support and we'll be happy to help you and make adjustments. Please review MoonGlo Balloon Work Light return policy for information that applies to your situation.

If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused, unmodified items you've purchased within 30 days. Simply contact us at MoonGloUSA@gmail.com or call 503-931-3650.

If you have modified, tested, or if your order included specialty modifications, we understand that there are times when you are unable to determine that something is wrong until you try it out. If you have modified your part and something isn't right, or you aren’t satisfied with your item, you'll be talking to the people that can help troubleshoot, offer advice and determine if your parts are defective. Simply contact us at MoonGloUSA@gmail.com or call 503-931-3650.

If something is determined to be a manufacturer error or defective materials, we will repair, return or exchange the item(s) as needed. Please contact us with your order number, description of your setup, and any information about your situation that may help with a determination. Contact us at MoonGloUSA@gmail.com or call 503-931-3650.

When damage in shipping occurs, we all have frustration. Please email us right away MoonGloUSA@gmail.com and include a description of the damages, and pictures if possible. This information helps us in assessing how we package our orders and helps prevent similar problems in the future and we’ll get replacements for the damaged goods out to you as quickly as possible.

• Please arrange an return authorization with us prior to sending any returns back to us.
• All returns must include any accessories, documentation, etc. that shipped with the product.
• Eligibility for return of modified items is determined on a case-by-case basis as we are unable to promise eligibility for used items.
• Returns may take up to 2 weeks to process, not including transit times.
• Replacement orders can not be modified to include different or additional parts.
• You are responsible for return shipping charges that are not related to a manufacturer error.
• Returns for orders older than 30 days are eligible for replacement or store credit only.
• We reserve the right to limit support, and deny returns on items that were purchased over 30 days, ding and dent items, or old product versions.
• Returns may be subject to a 15% restocking fee. In the event that your return is not received in restockable condition, and we reserve the right to change your refund method to store credit only.

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Return Policy

We aim to ensure your satisfaction with MoonGlo balloon work light products. If your needs change or an item doesn't meet expectations, contact us for support. Review the policies below for details.

For questions, email MoonGloUSA@gmail.com or call 503-931-3650.

30-Day Unmodified Products Return Policy

Unused and unmodified items purchased within 30 days are eligible for return if you're not fully satisfied. Contact us to arrange.

Modified Products Return Policy

For modified, tested, or custom items, contact us for troubleshooting. If defective due to manufacturing error, we'll repair, replace, or exchange. Provide your order number, setup description, and relevant details.

Damaged in Shipment Policy

If items arrive damaged, email us immediately with a description and photos. We'll assess and ship replacements promptly.

General Return Guidelines

• Obtain return authorization before shipping items back.
• Include all accessories and documentation with returns.
• Modified or used items are evaluated case-by-case; we cannot guarantee eligibility.
• Processing may take up to 2 weeks, excluding transit.
• Replacement orders cannot include changes or additions.
• You cover return shipping unless due to manufacturer error.
• Orders over 30 days qualify for replacement or store credit only.
• We may limit support or deny returns for items over 30 days old, ding-and-dent, or outdated versions.
• Returns may incur a 15% restocking fee; if not restockable, refunds may convert to store credit.

MoonGlo Work Light, LLC reserves the right to update this policy as needed.