We aim to ensure your satisfaction with MoonGlo Work Light products. If your needs change or an item doesn't meet expectations, contact us for support. Review the policies below for details.

For questions, email MoonGloUSA@gmail.com or call 503-931-3650.

30-Day Unmodified Products Return Policy

Unused and unmodified items purchased within 30 days are eligible for return if you're not fully satisfied. Contact us to arrange.

Modified Products Return Policy

For modified, tested, or custom items, contact us for troubleshooting. If defective due to manufacturing error, we'll repair, replace, or exchange. Provide your order number, setup description, and relevant details.

Damaged in Shipment Return Policy

If items arrive damaged, email us immediately with a description and photos. We'll assess and ship replacements promptly.

General Return Guidelines

  • Obtain return authorization before shipping items back.
  • Include all accessories and documentation with returns.
  • Modified or used items are evaluated case-by-case; we cannot guarantee eligibility.
  • Processing may take up to 2 weeks, excluding transit.
  • Replacement orders cannot include changes or additions.
  • You cover return shipping unless due to manufacturer error.
  • Orders over 30 days qualify for replacement or store credit only.
  • We may limit support or deny returns for items over 30 days old, ding-and-dent, or outdated versions.
  • Returns may incur a 15% restocking fee; if not restockable, refunds may convert to store credit.

MoonGlo Work Light, LLC reserves the right to update this policy as needed.